Bexley Auto Repair

188 reviews
(614) 253-5553
Mon - Fri: 8:00 AM - 5:00 PM
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1

They told me my car was in great shape and needed only one repair but after service the problems aren't any better and haven't gone away. Some weird handling and jerkyness are intermittent now instead of all the time but it's like bolts are super loose under there or something. I'm afraid to drive my car. I brought the car back and the mechanics laughed and said they see the problem but can't do anything for me. Disappointed. Services: General repairs & maintenance, Steering & suspension repair

Bill, I’d like to personally apologize as the owner I take this very serious. Can we discuss further? I’d love to chat face to face about what occurred.

- Bexley Automotive
1

They told me my car was in great shape and needed only one repair but after service the problems aren't any better and haven't gone away. Some weird handling and jerkyness are intermittent now instead of all the time but it's like bolts are super loose under there or something. I'm afraid to drive my car. I brought the car back and the mechanics laughed and said they see the problem but can't do anything for me. Disappointed.

Bill, I’d like to personally apologize as the owner I take this very serious. Can we discuss further? I’d love to chat face to face about what occurred.

- Bexley Automotive
5

The work was great! They were professional, knowledgeable, efficient and friendly!

1

I would be happy to speak to someone that is okay with questions considering I’m coming out of pocket. I am very kind, just a curious customer, if anyone wants to work I’m still interested… just a bit more respect please.Called in to try and book and was kind of bummed because you guys have nice reviews.

Leah, I’m really sorry that this happened. I’m the owner and I’m currently out of town. I’m back Monday, is that ok? If not your welcome to email me directly at kbarger@bexleyauto .com. I know that we have been crazy busy but I would love to chat. I have email access while out of town. Thanks again for taking the time to leave us a note. Kyle

- Bexley Automotive
5

5

Thank you, Kyle and Bexley Automotive, for fixing my mother’s car. Your service was phenomenal- you went above and beyond. I so appreciate it!

5

5

Everyone was very nice and pleasant. Thank you for your customer service.

5

Straightforward, friendly, and professional. About the best service you can get. Would recommend anybody to get your car serviced here.

1

It has been the worst experience ever which just makes me sad before they were.good but they just took me for almost 3500 dollars the suspension in my truck was not repaired my locks when I got my car back now no longer work they were suppose to work on my lights now they short out but the suspension is the biggest issue it was suppose to be a conversion kit they never fixed it they took my family for 3700 dollars and I will prove this and I plan to sue this is something serious and dangerous to lie about I just want them to refund the money minus the break work they didn't do .a thing someone please help they even took us for a mirror for 100 that never got installed BBB will be involved kids need to be safe I don't care about covid you should treat your clients like fily I want a refund

Bill, I am truly sorry to hear about your experience here at Bexley Automotive. Why did you not reach out sooner or at all if you were having so many issues. It has been almost nine months since we last worked on the car that you are describing above. You and your family were also at my shop with another vehicle, that was here for over five months, in the mean time and never said that there were any issues with the fore mentioned car that we did do a lot of work on. I take great pride in standing by my work but I can't fix what I don't know is broken especially if not given the opportunity. If you would like to sit down and talk about issues in a private forum I am happy to do so.

- Bexley Automotive
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2825 Delmar Drive Bexley, OH 43209 (614) 253-5553
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