Bexley Auto Repair

We had our rear brakes replaced at this shop in early July. Afterward, our vehicle developed an emergency brake malfunction, and we had to take it to a Mazda dealership for repairs costing over $800 to replace the damaged motor. The Mazda technician explained that putting the brakes into service mode before replacing them is a very basic and essential step in the repair process. Based on the dealership's findings, it appears this step may have been overlooked. This is a disappointing mistake that raises serious concerns about the shop's technical experience and attention to detail. During the original visit, the staff were kind and attentive, which is why this experience has been particularly disappointing. I contacted the shop, shared the Mazda dealership's report, and offered to have the dealership's technician discuss the findings with them directly. So far, I have not received any response. Mistakes can happen, but how a business handles a problem afterward matters. Given the additional expense, safety concerns, and lack of follow-up, I would no longer feel comfortable trusting this shop with our vehicle or recommend to anyone.

Everything was very easy. Dropped off the car the night before using the envelope and mail slot. Requested work was done, as were additional items they discovered. Pickup was easy also: car keys were left in a secure locker for after-hours pickup.

I have had multiple vehicles go through this location and I have had nothing but good things to say. From them being able to diagnose an issue that the dealer couldn't, or wouldn't, resolve and out to having my father-in-law's work truck worked on, let me tell you that there is nobody else in the entire State I would rather take my vehicle to. Ava communication has been honest, has been fair, and an incredibly respectful. They are kind and considerate, and are incredibly good at keeping up with the customer about what is going on was there a vehicle. They are so busy all the time for good reason, because everybody trust them, so let me add my voice to those who have already say that this is the best mechanic in Columbus

I had two, unrelated repairs completed by the team at Bexley Auto in less than a week - the service was exceptional both times! Kyle and his team communicated clearly and quickly, providing photos and detailed explanations of what needed to be repaired. Very courteous, professional and kind interactions with staff. The prices were very reasonable - I greatly appreciated NOT being charged an extra service fee for using a credit card for payment. Scheduling was easy, repairs were completed very quickly and I used after hours drop off and pick up services, which were very convenient! Very happy with my repairs that cost a fraction of what I was quoted elsewhere. Thanks so much - its great to have a reliable and fairly priced auto shop to go to for regular maintenance as well as unexpected car problems - you made a stressful week a little easier for me!

I had two, unrelated repairs completed by the team at Bexley Auto in less than a week - the service was exceptional both times! Kyle and his team communicated clearly and quickly, providing photos and detailed explanations of what needed to be repaired. Very courteous, professional and kind interactions with staff. The prices were very reasonable - I greatly appreciated NOT being charged an extra service fee for using a credit card for payment. Scheduling was easy, repairs were completed very quickly and I used after hours drop off and pick up services, which were very convenient! Very happy with my repairs that cost a fraction of what I was quoted elsewhere. Thanks so much - it’s great to have a reliable and fairly priced auto shop to go to for regular maintenance as well as unexpected car problems - you made a stressful week a little easier for me!

Quick, honest and thorough service. Kyle is a pleasure to work with and a trustworthy expert.

Fast turnaround time, very informative feedback, useful advice. Great price!

Always great, honest service. Thank you for keeping my car running perfectly!

Easy to make appointment, car in at 8:00, done by 3:00. Perfect as always. Kyle reminds me of the kind of shop and service we had when I was a kid in the 60s-70s.