1

My husbands family has been taking their cars to you guys for 20 plus years and I have sent a lot of business your way and when my husband called this morning to see if we could get our car worked on, the lady who answered the phone was so rude to him for no reason that my husband told her he would go somewhere else. Never had this experience and she just lost you over $1000. I would definitely have a chat with whoever answered your phones today. Not professional at all and she probably lost you more gain our business today if that’s how she speaks to customers on a regular basis.

Whitney, I am so sorry for your experience. I’d love to chat in person and get some more information from you about what all happened. If you would be willing to discuss more, and I hope you will be, please call the shop and ask for Kyle. I take your concern very seriously and want to assure you it will be addressed. Thank you again for taking the time to reach out. I’d love to earn your business back and start fresh or at least apologize face to face. Thanks again.

- Bexley Automotive
5

Very thorough job on our 2005 civic that needed axle and suspension work. Will definitely support this business again.

5

5

Thank you so much Kelly and Matt for letting us be a part of your family!

- Bexley Automotive
5

This was the first time dealing with Bexley Automotive and the first word I would use to describe them is Professional. From my first call to when I picked up my car, I felt like I was dealing with pros. I had a very good idea what my first issue was, and wasn't sure so sure about the second one. Unlike the FIRST shop I took it to, (please read my review of the FIRST shop I went to!) they did a proper diagnosis, the mechanic called and confirmed what I suspected, thoroughly discussed what I needed in the future, and went over the recommend maintenance and asked what maintenance had been done. And the shocking thing was how reasonable the price was. This car goes through brakes, and I know how much that should cost in Columbus for my car. And it was about right, definitely not on the high end of what I've been quoted in the past. I'll be back for sure. So far wish I would have gone there sooner. Service: Brakes

5

This was the first time dealing with Bexley Automotive and the first word I would use to describe them is Professional. From my first call to when I picked up my car, I felt like I was dealing with pros. I had a very good idea what my first issue was, and wasn't sure so sure about the second one. Unlike the FIRST shop I took it to, (please read my review of the FIRST shop I went to!) they did a proper diagnosis, the mechanic called and confirmed what I suspected, thoroughly discussed what I needed in the future, and went over the recommend maintenance and asked what maintenance had been done. And the shocking thing was how reasonable the price was. This car goes through brakes, and I know how much that should cost in Columbus for my car. And it was about right, definitely not on the high end of what I've been quoted in the past. I'll be back for sure. So far wish I would have gone there sooner.

5

Helpful, kind, accommodating, gregarious, knowledgeable, forthright: these are not words often used to describe auto mechanics, but this is how I would describe Dawn and Kyle at Bexley Automotive. My husband and I recently bought a used car from a dealership. We wanted to make sure that the sounds (unless they were our imagination) were not a big deal. Even though their covid schedule was slammed, they managed to find 30 minutes for us to quickly go over the car and talk about our concerns. The fact that Kyle had previously owned our model of car was a relief as well. He explained the issues simply and clearly so that we could go back to the dealer and ask the right questions before insisting that they cover the repair. We are new/back in town and are a one car family, so finding an honest, reliable mechanic is key. Now we have a dependable car and a new mechanic to take it to for service; it's a win-win. Thank you, Bexley Automotive; we will be back!

5

I’ve been taking my vehicles to Bexley Automotive for nearly a decade. I used to live 5 minutes away. Now I live 25 minutes away and I’m happy to make the drive. They’re fair, honest and do great work. There have been 4 times that I’ve brought a car in for a simple issue and I walked away without a bill. They’re probably not the cheapest mechanic in town but I wouldn’t want to meet him or her. You get what you pay for in life. Thanks to Kyle, Dawn, and the rest of the Bexley Automotive staff!

5

always the very best. thank you

5

always the very best. thank you ☺️

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